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Colleen Hall

Zendesk Documentation Team

2025년 3월 19일에 편집됨


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댓글 95개

Need the ability to add different color's to the new status'. 

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Crazy that there is no way to change the order

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Yet again, this is another batshit example of poor ZD development… We were told to expect improvements in functionality Q4 2023, I don't need to remind folks what year we now find ourselves in. This was a great idea on paper, but the lack of grouping/categories for different statuses makes it a non-starter. Instead we'll have to add a custom field to add our own statuses. 

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We are a large international organization using Zendesk across multiple countries and groups. We have to have additional features with the Custom Status to include: Multiple color options, the ability to rearrange the statuses by form and show the status instead of the status category in outbound email communications, and the customer help center form. 

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Is there an ability to change custom ticket status Colors?  

 

I am curious to know if Accessibility considerations were made with the color choices and gradations, as I've gotten reports that the white font on the yellow color (within the ticket agent view) is not legible to some users.

 

There should be a straightforward way for admins to edit the colors at the level of the Status Categories if custom statuses are enabled, otherwise Status configuration.

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This feature turned itself ON, without actually being activated… 

HOW DO I MAKE IT STOP!!! THIS FEATURE IS TRASH!

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Hi Jake,
 
When you activate custom ticket statuses, the ticket status conditions and actions in your existing triggers, automations, macros, and views are automatically updated from Ticket: Status to Ticket: Status Category. The Ticket: Status Category condition and action uses the default ticket status of the status category, where applicable.
 

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Is it expected to not be able to group by Ticket Status in views after activating this? It seems you can only group by status category?

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Hi Sophie!
 
You're most welcome! As of now we don't have an ETA like Bill mentioned but we will keep you updated once it has been added to the road map.

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Hi Mike DR Thank you for the response! That is a bummer. As mentioned above, are there any plans to have these statuses hidden even like how we can currently group the macros so that we do not see the whole long list?

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