여러 브랜드 및 기본 이메일 주소로 Select an Address 앱 사용하기

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Carl McDowell

Zendesk Customer Care

2025년 5월 13일에 편집됨

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      Carl McDowell

      Hi Yvonne,
      I've converted your comment into a ticket to have a closer look at the settings in your account to see if we can get to the bottom of what is happening.

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      Yvonne P.

      Hi Carl McDowell - we are currently trying to set up the app, so that it automatically uses a specific email adresses per brand&group (as in the "Features included Section in the App description mentioned :Specify a default email address by group" should be possible).

      I have the feeling there must be a bug in the app for this feature. No matter how I do the set up, the best outcome right now is that: when Brand A is selected, the email is sent from that brand's default email adress. BUT e.g. the email is specifically being sent from the Group Brand A-ES (spain) the mail is not going out from service@brandA.es - but instead from the default address service@brandA.com 

      Hope this explanation makes sense. If not an you need more details please let me know. 

      I had one of our app guys have a look at it too earlier, he was as confused as I was. Is there a Bug know with this feature? If not who can help us with the set up so that it works as desired?

      If Brand A and Group Spain is selected > mail goes out from service@brandA.es
      If Brand A and Group UK is selected > mail goes out from service@brandA.uk ..... 

      I did configure everything in JSON as shown in the Help Articels. Hoping you can bring light into this issue for us. 

      Kind regards,

      Yvonne 

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