In our Zendesk instance, we enabled the "Secure Attachments" setting. This setting is great from a security perspective, but is causing some usability issues.
With the option enabled, image embeds no longer appear in email notifications to agents or to our customers. This makes it painful for agents and customers to view images that are sent into a ticket.
I'd like to have an option to not treat image embeds as Secure Attachments so that we can continue embedding images. This would allow flexibility of uploading an image as an attachment and treating it as secure, but let us provide example screenshots in an email readable format.
The only other route I see would be to have some placeholder image that we can configure that indicates why an image is not loading.
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