After a group, need an overflow routing to an IVR

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Anne-Flore Caire

2021년 2월 15일에 게시됨

Hello

We have lines arriving on a group and if no one picks up, we want for the next routing calls to go to an IVR. However, Zendesk's settings to date do not allow this.

Hoping that others may have the same need.

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