Is there a way to customize image that appears when a Guide ink is shared to social media?

Hi everyone!

Thanks for sharing your feedback with us. While there are no immediate plans to expand on our existing Social Media integrations, this is super useful for our Product Managers to get a better understanding of this need.

To help provide visibility, I would encourage you to copy and paste your feedback into our Support Product Feedback forum since that is the primary channel our Product Managers user to capture this sort of request. 

I'll also be sure to pass this feedback along to the appropriate team internally. Feel free to update this post with a link to your Feedback post for other users to upvote and join in on.

Appreciate you taking the time to share this :) 

+1 as well, branding is pretty important and zendesk has been great about it in other areas but lacking here. We regularly tweet help articles at people posing questions to us there, and images would be a great boost to those.

+1.

I cringe when someone shares one of our articles on Facebook.

Responding to @Nicole from 9 months ago: This issue seems to not be on any Zendesk's TODO list at all, let alone on a priority list. Which is a big shame, considering that social media is crucial and extremely intertwined with customer support.

Companies care very much about having a professional look and social media is the first line of communication with the masses. And whenever we try to share a Help Center Article, Zendesk is making our posts look amateurish.

A simple new field in the article editor that would be outputted to the head's og:photo tag would do the trick. If there's a lack of developers on Zendesk, I would gladly help you with this for free, so that besides my previous and current employers also my future employers (and designers - I'm so sorry Valentina) don't get frustrated.

Hi @Coco Chan,
We already added all meta that facebook and twitter require in our document_head.hbs. 
It works with the main link but when we share a specific article-page, we still get the default image of logo.

Here is one example: https://support.free2move.com/hc/en-us/articles/115005111305-What-is-carsharing-

is there any way to apply it to all the articles?

@Coco,

Hi! I tried your code at my theme but zendesk still using brand logo as og:image. Maybe I'm doing smthg wrong?

Hi Ivan,

I'm using Guide Professional( $19 monthly) with Copenhagen theme. Once you have used those code, it will apply to all the articles. The image will be using the one you have used in the article. Feel free to let me know if any questions.

Best,

Coco

Thank you, Coco, that's helpful. I do have a question, two actually... Can you please tell me which plan I need to be able to edit these files, such as document_head.hbs? Also. is document_head.hbs common to all articles, or are you able to edit it for each support article individually?

Thanks again,
Ivan

@Ivan,

Not sure if it fits you, you may try the following method to have a custom image for every support article. For me, it's working fine for Facebook sharing.

Remove the code below in " document_head.hbs"

" <meta property="og:image" content="https://tobylandingpage.s3.amazonaws.com/hellotoby-logo.png">
<meta propert="og:image:width" content="600">
<meta property="og:image:height" content="315">"

Only use the code provided below in " document_head.hbs"

<meta content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=0" name="viewport" />

See below example:

After you replaced the code, Facebook will automatcilly call the photo on your article. In case, Facebook still use calling the old one, you may Debug it.

https://developers.facebook.com/tools/debug/sharing/ 

Let me know if any questions.

Best,

Coco

Hey Ivan - 

The product teams are aware of this request, but improvements to the social media integrations are not high on the priority list at the moment. We'll keep bugging them for you though!