Feature Request Summary:
Zendesk Support should allow an administrator to deactivate a ticket field that is listed within conditions of an inactive form.
Right now, Zendesk allows for deactivating a ticket field on a ticket form, whether active or inactive, as long as it is not listed in the conditions of the form. If the ticket field is represented within the ticket form conditions, you cannot deactivate it - even if the only form(s) it exists on are already inactive.
Business impact of limitation or missing feature:
To deactivate a field, an administrator would need to alter the conditions of the inactive form, which is not ideal if there are any plans to reactivate the form in the future. The active (but unnecessary) fields can cause a lot of clutter in the Admin Center and can contribute to admin overhead.
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