Notification Functionality Guide

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Ron de Vries

2022년 9월 16일에 게시됨

Hi, 

Is there a way to get the Notification functionality in our Help Centre (ZD Guide) the same Zendesk uses for their Help Centre? Are there any third party apps I am missing or should it (or is it?) a native functionality? 

It would be very convenient for our end-users as well as our employees who get @mentioned and right now receive multiple emails. They'd rather check the notification right within our Help Centre. 

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      Shawna James

      Thank you everyone for your feedback here! In order to consolidate posts, I am going to close this post for comment and ask folks to continue to provide their feedback in this post here should you have any. Our PM's will be updating that post with any updates as it is available. Thank you for being a valuable Zendesk customer and Community member. 

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      Samir Shah

      Hi Ron de Vries, 

      Thanks for your request. This is planned work and I've posted an update in this feature request thread.

      Thanks! 

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      Ron de Vries

      Hi Christine, 

      Thanks for your reply! WIll go and see if we can code it ourselves or discuss with Zenplates to possibly add something like this as extension. 

      Regards,

      Ron

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      Christine

      Hi Ron,

      The notification bell that you see on the Zendesk Community page is internally hardcoded and it is not an app, there is no native functionality within the Guide settings to add the same to your Help Center.

      I see that you already left a comment on this feature request, at this time we are unable to share any timeline on the possibility of this feature being implemented in the near future. Although, our Product Managers actively monitor our feedback threads, and conversations with high user engagement ultimately get flagged by the team for roadmap planning. 

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