API chats - Unauthorized access



2023년 1월 25일에 게시됨

Dear all, I'm trying to use REST API chats with the

URL : https://www.zopim.com/api/v2/chats

but the API responds with :

{
"error": "Unauthorized",
"description": "The server could not verify that you are authorized to access the requested resource"
}

I've tryed both with :

  • Basic Auth : using mail and password of an admin account
  • Bearer token : using an Oauth client secret generate by Zendesk admin center

It feels like credentials provided cannot usi chats api.

Have you ever had the same issue ?

 

Thanks in advance

Fabio Bianco

 

 


0

1

댓글 1개

Hi Fabio,
 
For Chat, you must create the OAuth client from the Chat dashboard rather than Support admin settings.  Check out our tutorial for generating an OAuth token for Chat.

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