Feedback - Voice (Talk)

Share your feedback, ideas and experiences related to the use of Voice (Talk).

새 게시물

We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

2023년 9월 29일에 게시됨 · Shawna JamesCommunity Product Feedback Specialist

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Welcome to the Product Feedback Topic for Zendesk's Voice (Talk)! No one knows our products better than you, our users...

2024년 1월 17일에 편집됨 · Shawna JamesCommunity Product Feedback Specialist

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Beeping when on hold. This function is not currently customizable. It would be very beneficial to make this feature cust...

2024년 4월 04일에 게시됨 · Grecia Chavira

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I saw some closed comments about this, Where do we stand on more granular permissions for listening to call recordings? ...

2020년 12월 04일에 게시됨 · Liam Kelly

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We have multiple brands with multiple telephone lines.   In order to make it easier for our agents to help the custome...

2022년 2월 18일에 게시됨 · Brecht Smit

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Feature Request Summary:  We should be able to grant the ability to delete call recordings to users defined as admins i...

2022년 10월 21일에 게시됨 · Monica

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Feature Request Summary:  An ability to set when callbacks are offered: To help ensure callbacks are not offered so cl...

2022년 6월 09일에 게시됨 · Sydney Neubauer

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It would be very helpful to have specific Talk metrics available in Talk tickets. For example, each ticket has wait time...

2024년 12월 11일에 게시됨 · Henry Mahncke

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When requesting a callback, callers are forced to hear an IVR menu: press 1 to confirm the phone number they called from...

2024년 12월 20일에 게시됨 · Zendesk (System User)

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Hi, https://support.zendesk.com/hc/en-us/articles/8518285222682-Announcing-Average-Wait-Time-message-in-all-languages-su...

2024년 12월 24일에 게시됨 · Guido

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SMS Text
답변함
We were approved for SMS recently. I have noticed that i am unable to create a new ticket and send an SMS Text message. ...

2025년 1월 02일에 게시됨 · Elena Bell

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Could a feature be added where Admins to Voice have full capabilities of both Admin and Team Leader roles so they are ab...

2025년 1월 03일에 게시됨 · Rhys Ashall

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