Pesquisas recentes


Sem pesquisas recentes

Aplicativo Controle de horas - métricas que você precisa medir



image avatar

Eugene Orman

Zendesk Product Manager

Editado 21 de jun. de 2024


4

7

7 comentários

Olá;

Consigo buscar essas métricas também através de API?

Obrigada;

 

1


É possível medir as interações de um agente no ticket se a tratativa durou menos que 1 minuto? 

0


Is it possible to obtain the hours by agents before adding the time control application?

0


Hi Yasmany,
 
Unfortunately, it's not possible to track agent hours before the time tracking app is installed, because the time is only tracked once the app is installed.

1


Thank you so much

0


Glad to help, Yasmany.

0


Once the app is installed, can we see the metric “time spent on tickets” in any Explore standard dashboard or do I have to create a personal dash to see it? I mean, using the Growth Plan, is it possible to have this information?

0


Por favor, entre para comentar.