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Zendesk Chat - Pin message / HTML message / Deploying app

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Ivana Brkic

Publicado 23 de set. de 2021

Is there a possibility to pin message in Zendesk chat? Purpose is that custom survey link needs to be always visible to user on chat. Something similar like Zendesk default rating form.

Another question - can we post in chat some html code with styles? I tried it, and it only renders as text. I know about SDK for inserting components such as buttons is chat, but is it possible without SDK?

Last question - is there a way to test secure settings without upgrading plan to professional? Uploading app as private app first (only to test secure settings), before deploying it to marketplace.

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      Ramin Shokrizadeh

      Ivana Brkic Currently, you cannot change the concierge area where the ratings are to included a custom link. You can choose to add the link to the pre-chat form greeting or you can set a Chat trigger to send it as the first message in a chat conversation. If aesthetically you want it in the UI fixed, you are best to look at building a custom widget using the Web SDK. 

      Chat does not support markdown or HTML rich text formatting. We have support for some structured messages in the context of a bot that you can look at here: https://support.zendesk.com/hc/en-us/articles/360022184394-Using-structured-messages-in-Zendesk-Chat 

      You can contact our advocacy team to see if you are eligible for a temporary account boost to test your private app, so you don't need to upgrade your account to validate that it is functioning correctly. 

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