Call back feature in live chat

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5 Comentários

  • Comentário oficial
    Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Laura,

    Thanks for sharing your feedback. Have you tried using the callback feature on the Web Widget already for Zendesk Talk? You can learn more about that feature here:

    Configuring Zendesk Talk settings for Web Widget Classic

    Currently, we have no immediate plans to offer a call scheduling feature while on an ongoing chat. 

    Thanks,

    Ramin

     

  • Sarah Urban

    Hello - I was sure I saw this option while in the Zendesk Demo. Please can you tell me if there is an update for: Callback request or Schedule a Callback in the Live Chat widget. Or a different way of doing something like this in Zendesk?

    Thank you,

    Sarah

    0
  • Brett Bowser
    Zendesk Community Manager
    Hey Sarah,
     
    I believe this is the article you're looking for to set this up: Configuring Zendesk Talk settings for Web Widget (Classic)
     
    I hope this helps!
    0
  • Chris Rose

    The links provided are for the web widget, is there anything similar for messaging since it is the newer chat option?

    0
  • Brett Bowser
    Zendesk Community Manager
    Hey Chris,

    It looks like this isn't available in Messaging at this time. According to this feedback post, Adding Talk to messaging, this is something that our product managers are digging into so stay tuned!
     
    Let me know if you have any other questions!
    0

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