Answer Bot / Messaging - Be able to serve segmented articles

3 Comentários

  • Katherine Isaac

    Yeah.... Our Help Centre is for logged in users.  If the bot would allow for Help Centre articles to show, a user would be forced to login with the click an article link, right?  We're only using Zendesk chat in our app, so our users would be authenticated anyway.

  • Michael Flyvbjerg Schau

    Same issue for us. I fully support this suggestion.

  • Roseanna Johnson

    I agree. Plus, it's important to note that Messaging doesn't even use Answer Bot. It uses the entire Help Center even if you don't want it to. (We want it to only use the articles with out Answer Bot label and Zendesk said I should request that in the Community posts). 


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