Answer Bot Federated Suggestions

3 Comentários

  • Comentário oficial
    Orsolya Forster
    Zendesk Product Manager

    Thank you for the feedback Monica! We fully understand the value this integration will bring to the user experience. Including external content in the answer bot suggestion is certainly on our radar. I can't yet share a release date but will update this thread once we put this work on our roadmap.


  • Dave Dyson
    Thanks for this feedback, Monica!
  • Matt Brown

    Including external content would be a nice feature for sure, but the ability to 'train' the answer bot - based on user feedback - would be very helpful. While suggestions when searching in Guide natively seem to work quite well, the Slack integration for Answer Bot seems to have a hard time recommending the right article initially, even if the 'correct' article is shown when clicking 'more suggestions'. The AI seems pretty good, but the ability to coach it actively would lead to a better user experience I think. 


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