Can i disable file attachment for admin?

Publicado 02 de mar. de 2023

I was trying to create an app to prevent file attachments from the ticket admin. But the api only allows me to watch the attach event.

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09 de mar. de 2023

Hi Nurymkhan!

As we discussed in the call, here is the proposed solution:

Create a ticket Side Bar App
Listen to comment.attachments.changed
If an attachment is added, fire another API call to delete the attachment from the comment
[Optional] Show dialog/modal on error about adding the attachment
Result: If the agent press Send button, it will still not deliver the message

This will be the generic solution since it is workable for both Comment base (email) + Messaging

If it's too complicated - our PS and partners are here to help.

We will be visiting your company next week, see you!

17 de ago. de 2023

Hi all,

then how does this work?

15 de mar. de 2023

Hi Sasha Zakharenko!
If you mean Delte Upload endpoint - this removes the attachment file itself, but does not exclude it from the comment.

Perhaps you meant some other endpoint?
Thank you for your feedback.