We have internal users who submit requests on behalf of clients, often without the client's knowledge and we need to be able to assign the appropriate organization to that ticket. We also want our internal colleagues to be able to see all tickets in the organizations they support.

This is a fluid system where the organizations may be added to different people as time moves on. Unfortunately, at this time, our agents are unable to add or remove organizations from the light agents and agents which means granting everyone administrative rights in the system which opens us up to unneeded risk.