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Email Forwarding ERROR/FAILED

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Patrick Argao

Publicado 29 de jan. de 2024

Hi, Zendesk failed to authenticate my email forwarding credentials from the Shopify domain. 
I input the correct DNS Setting to ensure access. However, ZD failed to authenticate our email forwarding. Do you have any suggestion on how to fix this? 

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    Brett Bowser

    Zendesk Community Manager

    Hey Patrick, I see you have a ticket open with our Customer Care team regarding this issue. They will continue working with you to get this error fixed. Thanks for reporting this!

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