We’re upgrading our Help Center (support.zendesk.com) thanks to your feedback

If you're open to suggestions: Please redesign the huge black navigation bar at the top of the screen. Or maybe don't make it stick at the top while scrolling. Or just make it much smaller. It takes up so much space on the screen while I'm just trying to read an article.

Another thing I noticed is that comments sorted by date in articles can sometimes get a little hectic chronologically wise. 

For example, in the link here for an article in Zendesk: 

- On page 1 we have comments dating from 2021, 2022, 2023 and 2024. 

- On page 2 we suddenly go back to comments from 2023

- And on page 3 we go to 2024 once again

And in one of my own community posts here:

- On page 1 we have comments from Jan and Apr 2024

- On page 2 we suddenly have from Feb 2024 and Apr 2024

Perhaps some of these comments from Zendesk are pinned to the top as an official comment, however this is just a guess from my end. Please fix the comments sorting, pinned comments, official comments etc. on your Help Center as it could leave Zendesk customers confused. 

Completely agree with Aaron. Same comment is relevant to comments added by users, if it's multi-line comment, not possible to read it normally without zooming in. 

A few things I've noticed as I've been using the new layout:

1. The text box for entering comments on tickets is very small. You can only fit 3 lines of text before you need to start scrolling. This does not seem to be by design, as the text box for community posts resizes as I type. Can we fix the comment box for ticket comments?
2. Pagination in comments can make it hard to find responses to questions other community members have added. 
3. Some of the font sizing is very extreme. Article titles, for example, often take up the entire screen on a standard monitor, but then the text of the article's content is smaller (I think?) than it used to be, making it harder to read without zooming. 

@Ricardo Pinto, what I mean is in that location precisely. In My activity > Requests you can see both your community posts and requests where you have communicated with Support. Will be great if they are separated. 

Also, at the time of this comment, I also noticed that you cannot @ mention someone. 

One more thing I noticed today is that the edit button in Product Feedback posts is not working. It loads for a second and then nothing happens. 

I've been running into a few issues with the new theme: 

• I can't see attachments I've added to requests.  The first time this happened, I thought it failed so I uploaded again, and the support agent had to tell me that they had all the files.  
• I'd like to be able to CC folks from my team on the requests page. 
• Text areas should auto expand or be user expandable on the requests page.  The comment box here is expanding as I type, but the requests page doesn't do that.  
• On the right sidebar on the request page, under Status there is an Id that doesn't seem to reference one of my orgs, and the Organization name just shows as “Org name”.  Looks like some placeholder values might have snuck in. 
• The font size gap needs to be reeled in.  I need to zoom my browser to read comments, but that blows up all the big text too. Changing the comment line height to 1.5 and dropping header font size down to 44px does a world of wonders to even things out. 
• Comments should show more per page.  I got several pages into this and when clicking the vote button, I was prompted to login and lost my place the comment flow and was sent back to page 1. 

Overall things are looking good for what feels like a pretty large update. 

Have to give feedback about this new change. It's horrendous I'm afraid. The comment section is broken (sorting, formatting and displaying). The color and fonts are drab. The articles are pushed to the left side of the page in layout making everything unpleasant and tiring to read. At first, I thought I was on an outdated page of Zendesk community or something similar, then saw that this is a “facelift”.

PS: Besides not being able to add someone in CC for a Zendesk ticket I also can't solve a ticket anymore now.

Also noticed the comments do not seem to be sorted correctly - despite having Date selected in the drop-down the dates are all over the place. I find comments to be as helpful as the content, so would like the ability to view more at once and have them displayed in a proper chronological order. 

Hello, Jill Bragg,

That is indeed not related with the redesign but I have asked the writer to change the link.

Sebastian, we are currently working on fixing the issues in the Requests page.

Richard J, issues with the comment counter are also being worked on. The search results 

Thank you all!