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Repeat Report for the customer- Repeat Within 3 days and Repeat within 7 days



Publicado 29 de mai. de 2024

Hi Team,

Can you please help us to create couple of reports for Repeat rate for the customer?

1)Ticket which are repeated with in 3 days.
Example:(Ticket repeated dates 1-3 dates,2-4 dates,3-5 dates etc.)

2)Ticket which are repeated with in 7 days.

Example:(Ticket repeated dates 1-7 dates,2-8 dates,3-9 dates etc.)


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Dekbi

Zendesk Customer Care

Hi Barath,
 
You may use the metric 'Tickets Created for the last 30 days' or 'Tickets Created for the last 7 days' and then add an attribute for the Requester's Name or Email.
 
Here's our documentation regarding the available metrics and attributes that you may use: Metrics and attributes for Zendesk Support
 
Additionally, you may also want to check if creating a custom metric and attribute would fit your need.

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