How to merge Email sent from Zendesk



Publicado 23 de set. de 2024

Hi everyone,

 

I was wondering if there's a chance (or an app) to merge similar emails sent from zendesk into one single thread.

 

Let me expand: 

 

We are testing a specific approval procedure which requires an email sent to an external approver. 

Since the approval requests toward the same approver are multiple, it could come in handy to have a merging system to have just one thread so the approver can open one occurrence.

 

Anybody has tips regarding this matter?

 

Many thanks in advance

 

Regards

 

Leonardo Lenk 


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