How to merge Email sent from Zendesk
Publicado 23 de set. de 2024
Hi everyone,
I was wondering if there's a chance (or an app) to merge similar emails sent from zendesk into one single thread.
Let me expand:
We are testing a specific approval procedure which requires an email sent to an external approver.
Since the approval requests toward the same approver are multiple, it could come in handy to have a merging system to have just one thread so the approver can open one occurrence.
Anybody has tips regarding this matter?
Many thanks in advance
Regards
Leonardo Lenk
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