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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Do not update the time scheduled emails send out to me if I change my timezone.
      If I change my timezone in my Support profile, for instance, to help troubleshoot what numbers a coworker in another cou...

      Publicado 11 de jun. de 2021 · CJ Johnson

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      Include full query titles in XLSX report deliveries
      When you set up scheduled dashboard deliveries, you get a single Excel file per Dashboard tab, with each query as a sepa...

      Publicado 17 de jun. de 2021 · CJ Johnson

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      Don't show a name/timestamp updating a Dashboard unless they actually made changes
      Regularly, I need to open a dashboard in edit mode, just to figure out what filters are on a query, since you cannot cli...

      Publicado 22 de jun. de 2021 · CJ Johnson

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      Satisfaction score time variable
      Can I ask what time variable people use for reporting on Satisfaction score? We use 'Ticked solved' however, that means ...

      Publicado 02 de jun. de 2021 · Vladimir P

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      Let Me Report on Dynamic Content Usage
      In order to see if any triggers, macros, or automations use any given Dynamic Content, my only option is to open the DC ...

      Publicado 07 de jun. de 2021 · CJ Johnson

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      Build a report around the amount of chat rating requests sent.
      Since chat mobile SDK has no ability for the client to rate the chat without sent request, our chats rated ration has dr...

      Publicado 26 de fev. de 2020 · FBS Team

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      Add ability to track KB article edits in Explore
      We're able to track article links, creations, and flags; however, tracking article links (specifically tabulating the nu...

      Publicado 17 de fev. de 2020 · Marcus Stein

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      Ticket Field displaying in Explorer
      It would be helpful if the support > ticket fields > field values will display in the reports you create with quer...

      Publicado 17 de jun. de 2021 · Lindsay J. Kelley

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      Automatically Update Filters on Dashboards if custom Set/Group/Metric is Updated
      Currently, if you say, have tags for assignees, and you created a "set" for them, and then you add another tag to that s...

      Publicado 01 de jun. de 2021 · CJ Johnson

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      Refresh filters/attributes when I hit Cancel, then Retry
      Currently, if a query is loading, and you hit cancel, then add an attribute to the rows, and hit "retry", it will just l...

      Publicado 03 de jun. de 2021 · CJ Johnson

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