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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      CCing non registered users/unverified email
      Respondido
      Hi ! We have set up a restricted access to our Zendesk instance with some domains listed in the allow list and all other...

      Publicado 12 de fev. de 2021 · Anaïs France

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      Customer's response to support ticket shows up as phishing email to her cc'd recipients
      Respondido
      When my customer responds to an existing ticket, it shows her name as the person replying mismatched with our support em...

      Publicado 22 de fev. de 2021 · Janice Darlington

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      Merge IF same email
      Respondido
      Hello, My client email use again before we get the time to reply. I want to take all my 10000 emails and automatically m...

      Publicado 15 de fev. de 2021 · Janny Support

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      Try to use Excel in a side conversation
      Respondido
      I have a question regarding side conversations, maybe you can help us with our problem. I couldn't find any post about o...

      Publicado 11 de fev. de 2021 · Ewout Liebeek

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      Search query for All tickets with status On-Hold and no Due Date set
      Respondido
      I would like to have a search query that shows me all tickets that have the status On-Hold and no due date set. Those do...

      Publicado 08 de fev. de 2021 · Falko Sieverding

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      New tickets created as private note
      Respondido
      Hi, Is it possible to have new tickets created from a defined email address to be a private note? I ask this as we gener...

      Publicado 10 de fev. de 2021 · Daniel Hart

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      How to count emails by alias
      Respondido
      I have zenddesk on support@company.com but I want ema...

      Publicado 01 de mar. de 2021 · Scott Weiner

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      Notifications when mentioned / following without E-Mail
      Respondido
      Hello, i hope maybe someone else already found a Solution for this. We are new with Zendesk and we want to implement it ...

      Publicado 10 de fev. de 2021 · Jennifer Bienert

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      Zendesk Ticket Deletes Response Before Finished with Response
      Respondido
      When responding to a client, if we copy and paste a picture or link into the ticket, click back up towards the top of ou...

      Publicado 19 de fev. de 2021 · Elaina McClure

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      unable to receive email notification from time to time
      Respondido
      Hi Support, When I created a ticket and others reply, sometimes I'll receive email notification and sometimes not, how c...

      Publicado 19 de jan. de 2021 · Lai Ching Lo

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