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Zendesk Open Beta - Custom Intents for Advanced AI

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      Creating a Custom Intent
      Intents offer automated and consistent classification of incoming tickets and conversations. This will provide valuable ...

      Publicado 11 de dez. de 2024 · Magda Pereira

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      Announcing an EAP for custom intents
      We’re excited to announce an early access program (EAP) for custom intents, which marks a significant evolution in how Z...

      Publicado 23 de jan. de 2025 · Magda Pereira

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      Announcement ‘Create Custom Intents’ - Closed EAP

      Why did we build it?

      Intelligent triage leverages AI to automatically classify incoming tickets with its intent,...

      Publicado 11 de dez. de 2024 · Magda Pereira

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