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Zendesk Open Beta - Custom Intents for Advanced AI

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Intents offer automated and consistent classification of incoming tickets and conversations. This will provide valuable ...

Posted Dec 11, 2024 · Magda Pereira

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We’re excited to announce an early access program (EAP) for custom intents, which marks a significant evolution in how Z...

Posted Jan 23, 2025 · Magda Pereira

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Why did we build it?Intelligent triage leverages AI to automatically classify incoming tickets with its intent, language...

Posted Dec 11, 2024 · Magda Pereira

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