问题特征
报告中并未显示所有自定义字段选项。我创建了一个新的自定义字段，但在 Explore 中找不到与该字段关联的属性。
解决步骤
要使自定义字段可作为属性在 Explore 中访问，首先需要有与该字段关联的数据。在工单填写此字段且 Explore 有时间进行同步后，此问题应已解决。
如果字段值被修改，您可以 报告标签 作为解决方法。
最后，同时不要删除工单字段，因为其数据不可恢复。删除工单字段会将其从报告和面板中移除。
有关更多信息，请参阅这些资源：
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11 条评论
Libby Tooke-Mitchell
Thanks for your reply Shawna, I've added it here: Custom fields to appear in Explore before they have data associated with them.
1
Shawna James
0
Libby Tooke-Mitchell
+1 on this, it would be great if the custom fields showed in explore without associated data, it's been over a year since these issues were raised. Is there any plan to add this in the future. Like others I am trying to pro-actively create reports and this isn't possible at the moment.
0
John DiGregorio
Hi Dave,
Yes they had values before... Activating the field and creating a new form with the field on it corrected the problem. Now I am trying to figure out how to combine 2 severity fields as we recently merged two brands, and one called is Criticity and the other called it Customer Severity
Regards
JD
0
Dave Dyson
Was the custom ticket field in use before you deactivated it (in other words, did any tickets have values set in that field)? Ticket fields in Explore won't show up in Explore until they're used in tickets.
0
John DiGregorio
I inactivated a ticket custom field and the form it was used on and now I can't create a report using this value. Tried activating the field, waited an hour and still not there, so I creared a form and added it to that - now I will wait another hour
0
Elena Strashenko
+1, moreover there are values that I deleted like ages ago and they are still on the Explorer list and it's annoying
2
CJ Johnson
+1, this makes it incredibly difficult to set up reporting proactively. I really need to be able to configure queries based on custom field values, before agents start using those fields.
1
Chris Gould
+1 - I've just spent ages trying to understand why the field isn't visible to me. "Is this an explore issue or an agent issue"? Would be good to see it, regardless of whether data exists or not.
2
Mark de Leeuw
I have to agree with Samuel here: I just created a new field that is going to be the new way for us to register all our contacts and distribute the info throughout the organization. Since this is a multi-layer dropdown I want to prepare some work for the reports that we'll need to send later. I do not want to submit dummy tickets for 50+ fields just so I have the data to create the groups ect.
Would love to hear if there are any planned changes to this for the future?
4
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