允许 Zendesk 代表您的电邮域名发送电邮

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Sean Cusick

Zendesk Product Manager

已于 2025年3月19日 编辑

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47 条评论

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      Noelle Cheng

      Hi 4755363276826 or 1263082148149,

       

      What about when a requester submits a ticket via the helpcenter? Will this allow for our email address to be the email used when the ticket is created? We really don't want the “domain.zendesk.com” to be on the email used for automatic notifications to the requester when a ticket is opened via the helpcenter.

       

      Also, does this now work for side conversations as well? Currently all side conversations are sent using the "domain.zendesk.com" address and it's incredibly frustrating that this happens and we aren't able to fully private label. Thanks!

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      Kristie Sweeney

      Hi Max! Thank you for letting us know about the incorrect information. I updated the article to state that if your domain is used in multiple Zendesk accounts, you must add a separate TXT record for each account.

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      Max

      ERROR

      Be careful this is wrong :

      Note: Your domain will be automatically appended to zendeskverification. If your domain is used in more than one Zendesk account, your TXT record can include all of the verification codes, separated by a space, up to 255 characters.

       

      You have to do 2 separate DNS records and not separate them by a space for it to work. Confirmed by Zendesk Support (Support Tech Engineer Principal Tier 3)

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      Max

      ERRATUM 

      Attention ceci est faux :

      Remarque – Votre domaine sera automatiquement ajouté après zendeskverification. Si votre domaine est utilisé par plusieurs comptes Zendesk, votre enregistrement TXT peut inclure tous les codes de vérification, séparés par un espace, jusqu’à un maximum de 255 caractères.

       

      Il faut faire 2 enregistrements DNS différents et non les séparer par un espace pour que cela fonctionne. Confirmé par Support Zendesk ( Ingénieur Support Technique Principal Tier 3)

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      Ivria Sisson

       

      Hi, i am trying to complete the set up to Allow Zendesk to send email on behalf of our email domain process, however I keep getting a message that the email is already used by support, see attached screenshots. 

       

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      Jennyfer BOUBIDI

      Bonjour,

       

      Malgré les DNS et SPF vérifiés et valdés, l'adresse du domaine utilisée par défaut, l'adresse sortant reste xxx@xxxzendesk.com, d'où peut venir le problème?

      Jennyfer

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      Dikshant Rai

      Hi, I am seeing error as “SPF does not include Zendesk Support”. For DNS and Forwarded, it is verified.
      I need clarification if I am adding SPF record correctly.
      For example: I have domain as dikshant.com and I have added support.dikshant.com in zendesk to send all email with this domain. I have other spf records already for my main domain. Should I add zendesk SPF in root domain or it should have separate TXT record with subdomain  as support and values as Zendesk SPF.

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      Noelle Cheng

      What about when a requester submits a ticket via the helpcenter? Will this allow for our email address to be the email used when the ticket is created?? We really don't want the “domain.zendesk.com” to be on the automatic notifications to the requester when a ticket is opened via helpcenter.

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      Kristie Sweeney

      henrik Thank you for the call out in the documentation! I am working with the engineering team to update that section of the article.

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      Gabriel Manlapig

      Hi Neda,
       
      As of the moment, there's no out of the box way to do this. The only way to choose an address is by using the select an address app (this option still required you to add your email address as a support address in Zendesk) or setting received at address via API tickets.
       
      From our API documentation, the "recipient" parameter defines the email address where the notifications for a ticket come from. Essentially, it is the outbound email address.
       

       
      With that, you can simply add the "recipient" parameter to your POST request to create a ticket. Please see the sample payload below.
       
      POST https://subdomain.zendesk.com/api/v2/tickets.json
      {
      "ticket": {
          "subject":"Test Subject Recipient",
          "comment": {
              "public": true,
              "html_body": "Hello there, this is a test!"
              },
          "recipient":"no_reply@account.com"
          }
      }
       
      I hope this helps you out. Thank you!
       

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