Hey @..., thank you for the answer.

We enabled the JWT authentication in Zendesk according to the documentation. Related to the SDK, we are using the following code (iOS):

Zendesk.initialize(appId: Bundle.main.zendeskAppID,
            clientId: Bundle.main.zendeskClientID,
            zendeskUrl: Bundle.main.zendeskURL)
        CommonTheme.currentTheme.primaryColor = .SecondaryBemon400
        // Authenticated session
        if let token = try? Session.Authentication.getPubID() {
            logger?.log("PubID: \(token)", level: .debug)
            if let instance = Zendesk.instance {
                let identity = Identity.createJwt(token: token)
                instance.setIdentity(identity)
                logger?.log("Zendesk itentity setup correctly", level: .info)
            } else {
                logger?.log("No Zendesk Instance was found. Zendesk session is not authenticated", level: .error)
            }
        } else { // Unauthenticated session
            let ident = Identity.createAnonymous()
            Zendesk.instance?.setIdentity(ident)
            logger?.log("Zendesk itentity with anonymous setup", level: .info)
        }
        Support.initialize(withZendesk: Zendesk.instance)
        Chat.initialize(accountKey: "dummykey")
        AnswerBot.initialize(withZendesk: Zendesk.instance,
                             support: Support.instance!)

We don´t know what could be failing.

Thanks again!

Building a dedicated JWT endpoint for the Support SDK

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