No Data error message in Explore, Can we change it?

Hi Jeremy,

Thank conversation appreciate you for your feedback regarding the 'No Data' error message in Zendesk Explore. 

While there is currently no feature to customize or change the 'No Data' message within Explore, we do understand the importance of having cleaner communication in reports shared with customers. Your suggestion for allowing a simple "0" or "None" or to have customizable messages in place of an error has been noted.

At the moment, there are no plans to implement this capability, but we continuously assess user feedback like yours for ways to improve user experience. We're committed to providing tools that meet the needs of our users, and your input is valuable for future enhancements.

Please continue to provide your insights, and keep an eye on our updates for any changes to reporting features in Zendesk Explore.

Thank you once again for your contribution.

Best regards, 

Same - Provide ability to set a custom value for Null result set. It looks ugly on a dashboard with multiple reports. Better handling of displayed null values. I suspect there is no way to set a "If null condition then display" for a result set on attribute value, so would value PM 's update on this feature

It appears this message was removed and now you just no indication whatsoever as to why portions of the Dashboard are blank. It's even worse than having a message as though you messed up your calculations, IMO, because you cannot tell if it failed, or was just all 0's. 

Totally agree with all commenters.
It's ridiculous to send such a message even to colleagues and of course to customers.

Any workaround maybe?

Just an update as I have recently discovered that the "error occurred" message seems to be included only in the reports manually exported off the dashboard. When the dashboard is scheduled and distributed the message actually says "No data available. Check your filters and calculations". 

Would it be possible to remove the last part though? We send these reports to customers and that message is misleading (nothing to check for the recipients).

Thanks.

We are having the same issue, we have a simple query to pull back any urgent tickets, which currently has no results (therefore producing an error) but i need to retrieve the data. Its not an error as that is the expected result. 

Has this been progressed at all after 2 years?!?!

Scheduled reports with no data available should show a message like "No data". I am actually getting "an error occurred" printed on the report!

There is no error!!!

Please correct as soon as possible.