Reporting on Customer location.

Eugene Orman the update country attribute is not working.

"Country" is very broad for places like Australia or the US... Any way we could get a bit more granularity, please?

@Zendesk - this thread is marked as answered which is pretty misleading given that the solution proposed ("Official Comment" on top) is not referring to the fact that the location in Explore is based on the user profile setting but not on the IP location. Can we have this clearly stated?

Hello Zendesk Support,

Could you confirm that the only way to collect this country data would be for us to add it to our contact form if this is not automatically collected by Zendesk?

This is marked answered but it's absolutely bizarre that this would only be available on the update dataset? 
At the same time, Zendesk is telling people to post to the same forum where you are telling people *not* to post, and post in this thread instead, in the very thread? 

https://support.zendesk.com/hc/en-us/community/posts/4409222681626-Please-bring-back-the-Geo-Chart?

Edit: Also, the proposed solution appears to be non-functional: 


Where do you want us to request this stuff? 

Hi pstrauss,

The closest workaround for this is for you to use the End-user time zone attribute from the Zendesk Talk dataset but this isn't set automatically based on the phone number used by an end-user.

You can check out the Community post Set local time zone for voice and text end-users using their phone numbers, but that is not really scalable.

You can try something similar to the solution from the Community post I shared above by setting up a custom user field with the area code by parsing the ticket.requester.phone with Liquid's slice function. From that point, you can then report on the custom user field as an attribute in Explore.

I understand that the workarounds above are complicated, but these are the best solutions that we have for now.

Feel free to submit a feature request on our Feedback forum. :)

On a related note - is there any way to use Explore to report on Calls by Area Code from Zendesk Talk data? It might give us a method to identify users by state (knowing that some people might take their cell phones out of state).

I agree.  This feature really needs to be brought back. The numbers that are skewed by VPN would be minimal.