Unhide/hide messaging widget
已计划
已于 2021年7月13日 发布
With the classic web widget, we were able to unhide/hide the web widget for certain pages on our website. When we enabled the messaging web sdk, these settings were not transferred and so we are not able to hide the web sdk for certain pages.
When will this be supported by Zendesk? We really need this, otherwise we cannot proceed with messaging.
Thank you
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29 条评论
Permanently deleted user
Hi, My organisation would also benefit from the show/hide condition for API control of the webwidget. There is legacy frontend design elements we wish to retain when upgrading from chat to messaging.
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William Flaugher
Hi Hiedi Kysther
Just checking back in on this to see if there have been any updates on timelines for this feature. We've recently enabled messaging, which has replaced the "live chat" widget on our website.
In the past, we took advantage of the hide/suppress function of the Chat widget to remove it entirely from key pages. We love the added benefits of messaging, but it's fairly painful to have lost this capability from the old widget.
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Hiedi Kysther
Hi Pedro Cassian,
Thanks for the clarification! You are correct, the reference I gave above is for Chat widget only. If you are using Messaging widget, I'm afraid hiding the widget is not yet available. But, I can confirm that this should be available soon and part of our roadmap already.
The Open/Close API mentioned by my colleague Miranda, is for choosing which page in your website would you like the widget to show. It's not exactly the same with the hideWidget API sadly.
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Pedro Cassian
Thanks Hiedi Kysther!
just to clarify, is this for both "chat" and "messaging" or just "chat", I'm actively trying to accomplish this for the "messaging" widget, but this API seems to be for the web widget classic which I believe is for the older chat widget
I believe the new messaging widget does not hide when agents are offline
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Hiedi Kysther
Hi Pedro Cassian,
Open/Close API is a bit different in hiding your Chat widget after business hours. By default, the chat widget will disappear when your agents log off. Your customers will only get offline/contact form instead. But, if you would like to completely hide the widget after your business hours ended, you can use hideWhenOffline API: https://developer.zendesk.com/api-reference/widget/settings/#hidewhenoffline .
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Pedro Cassian
Hello Miranda Burford!
I would like the chat to not show up after business hours, but I'm not sure if the open/close API or the custom launchers functions you mention will allow me to do that
Thanks in advance :)
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Miranda Burford
Hi Nathaniel Ray, Pedro Luís + others who may be interested,
We are excited to announce that the Web Widget now supports custom launchers within the messaging experience. Customers can choose the ‘No launcher’ option from within Admin Center. From there, they can decide where the Web Widget is triggered from on their website (whether that be from an image or navigational item) and implement our simple APIs to open (& close) the widget (plus show any unread message notifications), as needed.
- Miranda.
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Nathaniel Ray
Hi Miranda Burford, is this still on track to be released this week?
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Pedro Luís
Looking forward to this improvement.
This is the only thing that has stopped me from enabling Flow Builder.
3 weeks from now I will charge you here!
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Miranda Burford
Hi 30MHz,
Great. I'm glad! 2-3 weeks is for the Admin control to hide the widget launcher from view. You'll be able to make use of the that along with the existing open & show APIs to decide when to trigger the widget and from where.
Stay tuned!
- Miranda.
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