Submit a ticket in messaging (Chatbot)

Is there an alternative way to or replace the option, "Transfer to an agent" to "Submit a request"?

Currently, I have a flow builder with 5 FAQ's and planning to have another option as "submit a ticket".

There isn't any available option for me to have a form in it where I can pull the ticket form into the Chatbot. Similar to what Figma has https://help.figma.com/hc/en-us 

Any ideas or suggestions?

Thanks in advance!