Explore - Number of tickets per day from a field value
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已于 2022年10月31日 发布
Hi,
I need to create a report showing when a ticket has changed a value in a custom field from any other value to a specific value.
I.e Ticket 12345678
Enquiry status = Sales enquiry or Lost contact
The value then changes to
Enquiry status = Sales active
I need to build a report that shows for the last 14 days how many tickets moved to 'Sales active' from any other value.
The team want to know I.e:
Monday: 25 tickets moved to Sales active
Tuesday: 26
Wednesday: 30
Etc...
I've tried several ways to do it and I can't seem to figure it out
Thank you very much in advance for any help given
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