最近搜索


没有最近搜索

Draft editable document attachment

已回答


已于 2023年7月12日 发布

Was wondering if there is an option to have a draft document attached to the ticket so agent can add or amend information on it, and have all info in one document instead in several comments. The idea is to know what agent already tried or did , what worked or not, while trying to fix the issue logged with us. If agent will leave business or be unavailable, it will be much easier to have one document instead of looking in all ticket history which sometimes can have dozens of comments. Also this will allow everyone to not repeat same step again if they forgot they did it.

 


2

2

2 条评论

image avatar

Anne Ronalter

Zendesk Customer Care

Hello Ionut,

thank you for your Feedback on that!

Currently we have a draft mode in the composer available.
More details on that can be found here:
- Announcing draft mode in the composer 
- Draft mode in composer 

 

 

0


Hi Ionut Marinescu ,

We have recently updated our Drafts app on the Zendesk Marketplace.  You could use this app to store the troubleshooting information that you have tried.  The app is free to use, so please give it a try and see if it can help.  Full description of the app is on our Help Centre here.  Feedback is welcome!

Cheers ~

0


请先登录再写评论。

找不到所需的内容?

新建帖子