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Dynamically changing app icons NOT working on Ticket Editor location



已于 2023年7月20日 发布

Hello,

According to the documentation it is possible to dynamically change the app icon the location "ticket_editor".

I have followed the documentation:

  • Using file name icon_ticket_editor.svg
  • I used the correct format for the svg
<svg xmlns="http://www.w3.org/2000/svg">  <symbol id="default" viewBox="0 0 18 18">    <circle cx="9" cy="9" r="5"/>  </symbol>
  <symbol id="mySymbol" viewBox="0 0 18 18">    <path d="M0 0h9v3H0zM0 7h18v3H0zM0 14h18v3H0zM15 3l3-3h-6"/>  </symbol></svg>

And it does not work. The icon is not displayed and if I try to use the function

client.set('iconSymbol', 'mySymbol')

I get the error:

client.js:160 Uncaught (in promise) APIUnavailable: Could not find handler for: "iconSymbol"

Probably this function is no longer supported and the docs are outdated, but if there was a solution that'd be amazing.

I also tried in the app to test "client.set('iconSymbol', 'mySymbol')" in location "top_bar" and it is working without any issue, so I think it is not my fault.


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Oscar Mejias

Zendesk Customer Care

Hi Miguel, 

Can you please confirm if you have implemented the code in the UI portion of your app instead of at a global level? We've seen this error in the past this could be the reason why you are getting this error. 

Thanks. 

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