最近搜索
没有最近搜索
How to manage wrong email addresses of customers?
已回答
已于 2023年8月11日 发布
Hello,
We have a global Operations team based out of multiple countries and at times during an email conversation the teams add incorrect email addresses in the CC (Which creates contact on Zendesk).
The problem is that other teams without cross checking then use the same email.
This has caused a lot of miscommunications between the teams and the customers because the customers say that they never received our email (Because it was wrongly added initially).
How can we solve for this? Any suggestion?
1
4
4 条评论
登录再写评论。