App / Plugin to collect View Time metrics?
已于 2023年9月29日 发布
Hi all,
We're looking for a way to track View time on tickets.
Use case:
Ticket is assigned to a queue for a group of individuals. One individual and opens the ticket, looks at it for half an hour to a few hours. Individual may end up closing the ticket instead of replying / working on it, assigning it to someone, or solving the ticket.
End goal:
Accountability to do tickets that are within scope of work and to divide workload evenly.
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