Hi Vladimir P!

To Echo what Brandon #1 said:

1. Define your needs and user stories:

What specific information do you want the app to display about customer accounts? Examples: account type, subscriptions, usage data, purchase history, contact information, recent interactions.
How will agents interact with the app? Should it be a sidebar panel, a tab within the ticket screen, or something else?
What actions should agents be able to take from the app? Initiate renewal calls, update account information, access additional resources, etc.

2. Choose the development approach:

Client-side app: This is a web app written in HTML, CSS, and JavaScript that runs in the agent's browser. It's the simplest option but may have limitations with data access and functionality.
Server-side app: This app runs on a separate server and interacts with Zendesk through the API. It offers more flexibility and power but requires more development effort.
Zendesk Apps Framework: This framework simplifies client-side app development by providing pre-built components and access to Zendesk data and functionality.

3. Tools and resources:

Zendesk Developer Center: This website contains comprehensive documentation, tutorials, and resources for building Zendesk apps: https://developer.zendesk.com/documentation/
Zendesk Command Line Interface (ZCLI): This tool helps you quickly set up, test, and package your Zendesk app: https://developer.zendesk.com/documentation/apps/getting-started/using-zcli/
Zendesk Marketplace: Consider listing your app on the Zendesk Marketplace for wider reach and monetization: https://www.zendesk.com/marketplace/

Additional tips:

Start with a minimum viable product (MVP) and iterate based on user feedback.
Pay attention to user interface (UI) and usability to ensure the app is easy for agents to use.
Test your app thoroughly before deploying it to production.
Consider future integrations with other Zendesk features or external systems.

Asking for help is ok too: If you're not comfortable with development yourself, you can hire a Zendesk app development partner (Like Brandons company 729 Solutions) to help you build and deploy your app.

Custom User profile App

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