WFM - Agents should not automatically be added to the Allow List when created in Zendesk

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

Recent updates to WFM have added a feature that now adds all new agents created in Zendesk to the Allow List in WFM, which defeats the purpose of using an Allow List. This has resulted in unwanted users being added to WFM and confusion among Admins and Team Leads while using the application. If an organization is using an Allow List, that means they DON'T want every user having access to WFM. The default should be No Access unless specified otherwise.

What problem do you see this solving? (1-2 sentences) 

The point of an Allow List is to give admins granular control over who has access to the WFM application. By automatically adding users to this list, the new functionality directly contradicts the purpose of an Allow List. 

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

We just noticed this today, but it has been happening for a few weeks now, since the new functionality was released. 

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

Yes, Admins now have to remove the automatically added users from the Allow List when they are not supposed to be there. 

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

I would revert this change. If an organization wants every user added to the Allow List, they have the option to not use the Allow List at all. They can then omit specific agents using the Block list.