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Trigger to add User custom field data to Ticket custom field
已于 2024年9月24日 发布
I have a custom User field name Oilsoft ID. I have a custom Ticket field named Oilsoft ID. I want to inherit the User Oilsoft ID into the the ticket Oilsoft ID upon ticket update if there is not already a Ticket Oilsoft ID present.
I have tried to do this with a trigger as follows:
Meet ALL conditions:
Ticket>Ticket Is Updated
Ticket>Oilsoft ID NOT present
Actions:
Ticket>Oilsoft Id {{ticket.requester.custom_fields.oilsoft_id}}
But the Action simply put the the literal “{{ticket.requester.custom_fields.oilsoft_id}}” in the Ticket Oilsoft ID field.
This seems to indicate that placeholders can't be used here.
So how else could I achieve this functionality?
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2 条评论
Jakub
within Zendesk it is possible to achieve using a webhook and trigger to pass data from one field to another.
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Robert Delbueno
Pretty lame this is not doable directly in ZD. I was able to make a Zapier Zap to do it. Correct me if I am wrong about not being able to do it directly in ZD.
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