Product Feedback: Web Forms in Explore

Hello, 

Currently, when an end-user submits a form via the Help Center Page - ticket will be created in Support with ticket channel “Web Form”.
Same also applies when an agent send an outbound e-mail to an end-user.

What we need is a clear native differentiation and indication in Explore which form the end-user has submitted and it will be immediately clear to anyone creating or filtering an existing report.

This will solve countless filtering options that need to be selected or excluded in order to find that information. This increases the chance of exporting incorrect data which is then presented to stakeholders, potentially influencing decisions and untimately impacting the business.

What we can utilize is a new data filter or altering existing one which will give more control over what data is presented and setting clear differentiation between tickets coming from different web forms.

Workaround we are currently using is to filter reports by channel and for selected forms which in our case could be dozens increasing chance for error.