Transfering a Chat from One Agent to Another question

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Matthew Belles

已于 2025年3月28日 发布

Hello, 
 I was wondering if there is a way to transfer a  Messaging chat (messaging channel) from agent-1 to another agent-2 and give able to give a heads up type warning to the accepting, agent-2 with OMNI and Messaging enabled?  Not using an internal comment. So, looking for some way to show, that, the incoming chat is a transfer from agent-1 to agent-2  receiving the transfer, so agent-2 can know to use the proper QA script w the interaction?

I added to this thread but got no reply: 
 https://support.zendesk.com/hc/en-us/community/posts/4408868137754-Transferring-a-chat#community_comment_9074808606746
 


Looks like others have been asking for this type of functionality for a few years now. I just wanted to see if there is now a way to easily do so, with out automating a bunch? Let me know if this is possible.

Thanks!
Matthew 

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      Shawna James

      Hey Matthew,
       
      Thank you for taking the time to provide us with your feedback. Thank you for replying to that other thread with you feedback as well. 
       
      I do want to take a moment to share our Community Guidelines with you to help frame our response patterns in the feedback forum. Given the volume of feedback we receive on a daily weekly basis, we can not respond to ever piece of feedback we get, as much as we would like to! While we read and review each one, a response is not always given. For this particular thread you commented on, a product manager shared this has been added to the backlog last year. This means that the feature is in consideration to be prioritized as a later date. That is the latest we have on this feedback request at this time. 
       
      Thank you again for your feedback!

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