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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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Several of our support agents work across more than one group, for example an agent in Netherlands may also support a cu...
已于 2021年7月05日 发布 · James Beniston
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Two of my agents have been sending responses to customers who have been sending in tickets, and the customers have been ...
已于 2021年6月28日 发布 · Winter Belmont
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Is there a way to bulk email out to our customers via support? This is NOT for marketing purposes. E.g There is a delay ...
已于 2021年7月15日 发布 · Taimoor Khan
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Hi everybody, I am looking for a way to automate the adjustment of the Ticket Form based on keywords found in the body e...
已于 2021年7月13日 发布 · Fakhri - [FSG] Customer Care
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We are a 3rd party for our clients and act as support desk for them. Typical cases can flow like this: customer buys som...
已于 2021年7月07日 发布 · James Burt
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We are having a bit of a problem with users creating multiple tickets. That means that potentially two or more agents ca...
已于 2021年7月05日 发布 · Vladimir P
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Hello, I need to display a ticket via its URL (ex : zendesk.com/agent/tickets/001) without the user having to sign-in. I...
已于 2021年6月30日 发布 · William POITEVIN
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Hi, We would like to add a CSAT at the bottom of our support email. With this, we hope to increase the response rate to ...
已于 2021年6月28日 发布 · Danja Overgaag
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Hey guys So I want to solve the following issue: Our agents categorize all tickets. For some tickets we would need furth...
已于 2021年6月28日 发布 · Julia Zuber
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Hello! I have Organizations created for a US team and a Canadian team of agents (
已于 2021年7月10日 发布 · zach.prasser
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