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Remove "Dashboard/Get Started" button
Gepostet 03. Dez. 2020
This is a simple request to allow us to remove the Dashboard/Get Started button at the top of Zendesk.
Once we have gotten started, it defaults to the Dashboard, and there is really no need to go back to the Get Started page. Instead it just takes up part of the screen when viewing the Dashboard.
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30 Kommentare
Offiziell
Zac Garcia
Hi everyone!
Thanks for the feedback around the Dashboard and Getting Started tab. You can now switch to the new Agent Home experience to resolve some of the challenges shared here, including the Getting Started tab.
Casey Eisenberg-
Agent Home shows only the work assigned to each agent, hopefully making this a better experience for you and your team!
For more on the improved Agent Home experience, see the announcement and getting started guide.
0
Offiziell
Zac Garcia
Hi everyone!
Thanks for the feedback around the Dashboard and Getting Started tab. You can now switch to the new Agent Home experience to resolve some of the challenges shared here, including the Getting Started tab.
Casey Eisenberg-
Agent Home shows only the work assigned to each agent, hopefully making this a better experience for you and your team!
For more on the improved Agent Home experience, see the announcement and getting started guide.
0
Naomi Greenall
Adding onto this thread in hopes it will stay relevant. This thread has been commented on since 2020. Please take this feedback and make some necessary changes! The dashboard tab is not customizable and does not have the ability to be hid. All of our users use the views tab or lovely views...not dashboard. I do not need new users coming in here and browsing other tickets that do not apply to them. I also do not need users mistaking this tab as our home page when views should be used instead. I don't understand why you can customize your ability to view tickets in roles, groups, etc. but can't hide a dashboard?
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Richard J
Upvote to remove/hide this on complete or even not completing.
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Stefan Kossian
I also vote for the possibility of hiding if you already can not customize the page
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Casey Ralls
This is definitely an issue. The Get Started is always the default tab. I've completed everything accept facebook connection and it throws an error when I try to connect facebook so the Get Started can never be fully completed. Would like to remove it and have it go to Dashboard by default.
1
Christine
Currently, it is not possible to disable/remove the Support Dashboard for agents.
Our Product Managers actively monitor our feedback threads, and conversations with high user engagement ultimately get flagged by the team for roadmap planning. Thank you!
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Casey Eisenberg
Is there any kind of workaround for not allowing agents to use the dashboard? This is a major issue for cherry-picking and agents viewing their own ticket statistics. We really only want them to work out of the views page.
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Will
please remove. makes user feel crappy for it to hang around. UX 101. looks like it was a request from 2 years ago.
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Mark Ganusevič
Really distracting, please just give us a checkbox to remove it. :)
1
Katherine Isaac
I thought it was just me... I'd like it gone too, please.
1
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