• Paul Lawrence

  • 26. Juli 2021 15:27

  I agree.

  The previous version had the CC box for users. I use the Web Widget in applications and on webpages. My customers/users are always asking for the CC to be added back.

   

• Joshua Selser

  • 5. August 2021 20:56

  Reasoning is: a form should be a form -- is there a reason it would be presented differently in the widget than on a site?  

  We are trying to direct our customer base to a site that isn't Guide-based and is more in line with what we're trying to present -- but they have no option to copy people which is a huge part of our workflow.  It must be done manually after the fact, and after some discussion and back-and-forth.  

  It is not clear to us why this feature would need a lot of thought or consideration.  

• Soumaya Hamouda

  • 16. März 2022 09:05

  Hi ,

  any update about this??

• Mark Rickard

  • 30. August 2023 17:44

  Dear Zendesk Team,

  I hope this message finds you well. I am writing to express my strong support for the feature request to add a CC field to the Web Widget, as outlined in this feature request.

  As a long-standing user of Zendesk Guides, I've come to appreciate the convenience and efficiency they bring to our customer support processes. The ability for end users to include CC recipients when submitting support requests via web forms is a critical aspect of modern communication. It not only ensures transparent and collaborative interactions but also helps streamline communication channels.

  It's been noted that this feature request was created back in 2020 and has garnered significant attention from the Zendesk community. However, the absence of this functionality in the Web Widget has been a limitation, preventing us from achieving the same level of flexibility that the Help Centers offer.

  By incorporating the CC field into the Web Widget, you would bridge an important gap and provide a more consistent experience across your platform. This enhancement would undoubtedly improve the user experience, encourage better communication practices, and align the Web Widget with the evolving needs of businesses and customers alike.

  I urge Zendesk to give due consideration to this request and prioritize its implementation. Adding the CC field to the Web Widget would not only demonstrate your commitment to enhancing customer experience but also showcase your responsiveness to user feedback.

  Thank you for your attention to this matter. I look forward to witnessing Zendesk's continued dedication to innovation and customer-centric solutions.

  Best regards,

  Mark Rickard
  Technical Writer

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