Feature Request: Add CC field to Web Widget
Based on https://support.zendesk.com/hc/en-us/articles/115009692388/comments/360002922733
Feature Request:
Allow the ability to add a CC field to the Web Widget.
Use Case:
We would like our end-users to be able to add CCs directly from the Web Widget ticket creation screen.
Issues:
Currently, there is no way for an end-user to CC another person when creating a ticket via the Web Widget.
Description/Example/Use Cases/Proof of End-Users Requesting:
https://support.zendesk.com/hc/en-us/articles/115009692388/comments/360002922733
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I agree.
The previous version had the CC box for users. I use the Web Widget in applications and on webpages. My customers/users are always asking for the CC to be added back.
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Reasoning is: a form should be a form -- is there a reason it would be presented differently in the widget than on a site?
We are trying to direct our customer base to a site that isn't Guide-based and is more in line with what we're trying to present -- but they have no option to copy people which is a huge part of our workflow. It must be done manually after the fact, and after some discussion and back-and-forth.
It is not clear to us why this feature would need a lot of thought or consideration.
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Hi ,
any update about this??
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