Duplicate existing chatbot flowbuilder

This is a much needed feature.  I am surprised it was not added at the beginning.  We have two product brands, one in US and one in Canada which are almost the same.  So now we have to recreate the dozens of answers in the second brand.  That is very time consuming.

Hi Max,

Yes, as of the moment, it is only possible to paste what you copied if you are working in the same tab.

I've marked this conversation as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams.

Thank you.

[UPDATE] It seems to work only when copying steps then exit the flow, opening other flow and pasting. Doesn't work for me if I have both flows open in 2 tabs (to go faster doing the copy/pasting). Weird behaviour that could be notified to Zendeks product team.

Hi Noly Maron Unson

You're saying "Then you can paste it in the same flow or in another flow."

For me it seems that it's only possible to copy/paste in the same flow.

ideally I would need to take a piece of one flow, and copy paste it to another flow. How to achieve that ? Does Zendesk block this ?

Thank you

Hi Moaz,

It is possible to copy/clone the answers from the flow. You will first need to open the flow and select a step. Then select either Copy this step or Copy this and the following steps. Then you can paste it in the same flow or in another flow.

You can check this recording

Hope this helps.

The feature is available only for the entire bot. But it is yet to be available for an answer/flow to be cloned.

Is there currently a way to clone an answer?

Stephen Hamilton it is actually now possible to clone an entire bot/flow.

Dane perhaps the content team should mark this post as solved, since the requested feature has been delivered :-)

the ability to duplicate an entire flow is a really important feature thats needed. Can we please get this asap?

Hey Kim

This community post is regarding duplicating an entire Flow - not singular steps.

However, it is possible to clone a singular step and the following steps if you want.

You're stating it is not possible to C/P intents - in the realm of Flowbuilder, intents have the meaning of adding common words/phrases to the entire answer you're editing.

Any update on this one?

I tried copying a series of steps inside an intent to another intent but it seems impossible.

Even duplicating the same intent in the list of intents seems to be a missing feature. 

Can you make this possible? We can copy/duplicate macros and whatnot. Why not the basic duplication for the intents in Zendesk bot?

We second the option of cloning a flow.

It's really needed for instances where there are multiple brands, with very similar flows needed - just like several people are stating in the above comments.