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Feedback - Apps and integrations (Platform)

Share your feedback, ideas and experiences related to the use of apps and integrations (Platform).

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      Add ACH and annual billing as options to the Zendesk billing platform for external apps
      As a Zendesk app developer, we use the Zendesk Stripe application for a kind of coordination between the app and billing...

      Gepostet 01. Apr. 2024 · Daniel Belevtsov

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      Time Spent Merging Tickets
      A huge blind spot in my org's Zendesk Data is the amount of time agents are spending merging tickets. It appears that th...

      Gepostet 14. Juli 2022 · Crawford Philleo

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      Help Center API's - Ability to use them in ZAF apps
      I have had a support ticket with Zendesk (#12095702) about using the help center API's in a ZAF app, and was encouraged ...

      Gepostet 02. Jan. 2024 · Jens Herlevsen

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      Zendesk / Jira connector
      The Zendesk <-> Jira DC connector does not currently have any logging. In order to get early indication of a probl...

      Gepostet 27. März 2023 · Brett Connor

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      Jira to Zendesk migration
      Nicht geplant
      Both, Jira and Zendesk are powerful tools. But... since Jira is becoming very expensive and is giving up on Jira Server,...

      Gepostet 03. Apr. 2022 · Jacek Wizmur

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      JWT Sign-in Should Create Organization
      Nicht geplant

      Feature Request Summary:

      When using JWT to sign in a user from our system into our Zendesk i...

      Gepostet 03. Juni 2022 · Mike

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      Emails sent from third party platform.
      Currently i have built a custom shipping solution directly in zendesk. Id want to have the option of passing an email to...

      Gepostet 22. März 2024 · Parth Patel

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      Support for custom Ticket Statuses in Proactive Tickets
      Hi there, We use the proactive tickets Zendesk app and were wondering if there were any planned updates to be able to su...

      Gepostet 19. Jan. 2024 · David Kristofor Kingsbury

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      Salesforce app in Zendesk doesn't support Account Hierarchy Lookup
      Hey Team, We wanted to bring this to attention that Salesforce app in Zendesk doesn't support Account Hierarchy Lookup. ...

      Gepostet 19. Jan. 2024 · Garima Hans

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      Zendesk support phone update for Whatsapp integration
      Hi
      At the moment, there is no way to update an end-user phone number in Zendesk support in a way it can be used by ...

      Gepostet 08. Juni 2023 · Yoram

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