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Help Center API's - Ability to use them in ZAF apps



Posted Jan 02, 2024

I have had a support ticket with Zendesk (#12095702) about using the help center API's in a ZAF app, and was encouraged to make this feature request.

I was creating a "Nav bar" app, to create redirect rules for the new "Redirect rules" API. It is working great when creating redirect rules for the "main brand".

The problem is when I want to create "redirect rules" for another brand. To do that I have to use the endpoint for that specific brand. I can't use the domain for the main brand (the one for the Zendesk Support). But when I call the brand specific endpoint via the ZAF client with another brand, I am no longer authenticated, because the cookie/session only works for the current URL.

The problem is not specific to the redirect rules API, but applies to all the help center APIs.

As I see it there are 2 or 3 possible solutions:

  1. For the redirect rules API at least, you could allow setting the brand via the "brand_id" id property. In the documentation it is documented as not being read-only. But you can't set it via the property.
  2. Create a ZAF app "position" for the help center
  3. I'm not sure if it would be technically possible to allow the cookie/session to work for all brand URLs

Has this use case been considered at Zendesk? :-)

 

 


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Shawna James

Community Product Feedback Specialist

Hey Jens,

Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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