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Follow this topic for timely updates about the Zendesk Community and general Zendesk information. Stay informed about new features and initiatives, and join the conversation with fellow community members. Together, let's foster a more informed and connected Zendesk Community.

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Announcing new WFM EAP - Unassigned Shifts

Hey everyone, We are thrilled to launch a new EAP for our Community called Unassigned Shifts. The WFM team is bringing y...

Gepostet 04. März 2025 · Shawna James

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Announcing Omnichannel Engagements API EAP

Dear Community, We are thrilled to bring you a new EAP focused on Omnichannel Engagements API. Note: The omnichannel eng...

Gepostet 11. Feb. 2025 · Shawna James

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Announcing Sandbox Configuration Management EAP!

We are excited to present a new EAP to our Zendesk Customers, Sandbox Configuration Management. Sandbox Configuration Ma...

Gepostet 06. Jan. 2025 · Shawna James

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New Open Beta - Enhanced Facebook Integration

Hello Zendesk Community! We are excited to bring you a new

Gepostet 22. Okt. 2024 · Shawna James

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Marketplace Apps User Research - Automated VOC

Hey Community! The Zendesk Marketplace Apps team ...

Gepostet 27. Feb. 2024 · Kolten Kittleson

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Upcoming EAP - Zendesk Sandbox for Data Masking

Hello everyone! We are thrilled to announce an upcoming EAP to our Community: Zendesk Sandbox for Data Masking Organizat...

Gepostet 22. Okt. 2024 · Shawna James

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Early Access Program: Sign-up Request for the Similar Tickets Feature

Hello Community, Happy Zendesk Showcase day in New York City! We are thrilled to announce an Early Access Program (EAP) ...

Gepostet 04. Okt. 2023 · Brett Bowser

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Merging Suggestions EAP - Now Live!

Update: Merging suggestions is now generally available. See Merging related tickets based on suggestion...

Gepostet 13. März 2024 · Shawna James

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Side Conversation Child Ticket Enhancements - EAP is now live!

Dear Zendesk Community members, We are thrilled to announce the new open EAP for

Gepostet 23. Sept. 2024 · Shawna James

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Certification in Portuguese/Spanish

Hello, When will we have certification for Zendesk for administrator in Portuguese or Spanish? Thanks! Att,

Gepostet 05. Sept. 2024 · Roger Souza

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