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Marketplace Apps User Research - Automated VOC
Posted Feb 27, 2024
Hey Community!
The Zendesk Marketplace Apps team is thrilled to share that we’re potentially working on an exciting new feature for Zendesk Support - Automated Voice of the Customer (or VOC), which will help teams deliver on the top ranked customer needs faster with greater insight into all the areas your users might be requesting changes.
We need your involvement to make this feature the best it can be!
The team is on the lookout for some next level thinkers, those who aren’t afraid to step into an area that is rapidly changing, and be willing to give insight and help shape the next stage.
Here’s how you can contribute:
The Product Lead, that’s me, is looking to host a few smaller group sessions to give an overview on how the Automated VOC would work, a short walkthrough on how it looks today, and what your teams could use it for. Of course there isn’t a limit on the creative side of what the data can help with, so feel free to let your mind wander and think of all the ways this will impact your customers and your teams.
The Marketplace Apps team will host the following 45 minute sessions:
March 11th, 2024 at 11 am PST
March 13th, 2024 at 12:30 pm PST
March 15th, 2024 at 10:15 am PST
You can register at this link here for any of the selected times.
Your contribution to our community means a lot, and we truly appreciate your help in enhancing Zendesk.
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8 comments
Official
Kolten Kittleson
Hey Ashley Caputo
No worries! There is a technical issue on this side that is preventing other users from using the link, so for now I will just reach out individually with an invite link. That will allow you to sign up for one of the times above, keep an eye out for my email shortly.
For anyone else who wishes to join, please let me know!
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Ashley Caputo
@... sounds great and I'd love to join! The link isn't working to sign up right now.
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Ashley M
Yeah the link is broken.
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Michael
@... - Add me to the list please!
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Sydney Neubauer
Add me to the list too!
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Brandon Tidd
Hey @... - Would love to assist with this!
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Emily
Hi @..., I'd love to participate. Please count me in!
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Alex Coburn Davis (he/him)
Hi @... - we've just started work on a project to capture voice of customer information. I'd love to understand what is being worked on - and also, what ideas within Zendesk (as it currently is) can be used to harness this information.
Are you able to point me in the right direction?
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