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Feedback - Zendesk AI and automation

Share your feedback, ideas and experiences related to the use of Zendesk AI, macro suggestions, automations, answer bot, and bot building.

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      The AI Agents Advanced (Ultimate) 'Sources' option is not available when using AI Agent from within the Messaging widget in Zendesk
      When testing AI Agents Advanced bots via the Ultimate web interface, we see ‘Sources’. So the user is able to verify the...

      Gepostet 13. März 2025 · Stuart French

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      Feature request: Ability to train the Ultimate (AI Agents Advanced) bot model to improve answers that it gives
      The feature being requested: We are testing Ultimate bots (recently renamed to Zendesk ‘AI Agents Advan...

      Gepostet 20. Feb. 2025 · Stuart French

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      Editing privileges for AI agents
      Currently, AI agents can only be edited by an administrator. We believe that it is a security issue that only administra...

      Gepostet 07. März 2025 · 杉田 幸大

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      Possibility to save custom prompts for AI writing tool
      The enhancement of the AI writing tool with custom prompts is a cool feature, especially for translations. In this conte...

      Gepostet 18. März 2025 · Remo

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      API Integration organizer in Advanced AI Agent (Ultimate)
      Hello everyone! I would like to request a feature that allows us to organize all the different integrations into their o...

      Gepostet 12. März 2025 · Tomas Iñiguez

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      Attach images and documents to AI auto assist respons
      Hi Zendesk Team, Our agents frequently need to attach files or paste images when responding to customer inquiries. While...

      Gepostet 05. März 2025 · Caitlin Graham-Pedersen

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      Feature Request: Ability for Ultimate (recently renamed to Zendesk ‘AI Agents Advanced’) to handle relative date questions
      Background info: Ultimate bots (recently renamed to Zendesk ‘AI Agents Advanced’) are unable to handle ...

      Gepostet 24. Feb. 2025 · Stuart French

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      Feature Request: Ability for Ultimate bot (recently renamed to Zendesk ‘AI Agents Advanced’) to crawl URLs that point to PDF files.
      I have set up various UltimateGPT Web Crawler Knowledge Sources. Most work OK. However, I have set up one that points to...

      Gepostet 19. Feb. 2025 · Stuart French

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      Zendesk actions in auto assist more flexible
      It would be great if Auto Assist could call API endpoints to retrieve data for generating responses to end-users. A pote...

      Gepostet 18. Feb. 2025 · Bruno Gabriel

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      Customer Translations in AI agents (glossary)
      When I build an answer in the AI agent flow builder and an have multiple languages enabled for translation, it would be ...

      Gepostet 05. Feb. 2025 · Lindsay Lebensohn

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